“Seek first to understand, then to be understood.”

Stephen R. Covey

THE ART OF LEADERSHIP

Listen First, Then Lead the Conversation

In tense moments, most people listen to reply, not to learn. Start by slowing down: ask what the other person wants, what they’re worried about, and what success would look like to them. Then reflect their point in plain language until they confirm you’ve got it right.

Once someone feels understood, resistance drops. You can move from debating positions to solving the real problem: misaligned goals, missing context, or unclear trade-offs. This doesn’t mean agreement; it means you’re now working with accurate information instead of assumptions.

Make it a practice: in every key discussion, summarize first, ask one clarifying question, and only then share your view with a specific ask. Pair that with a brief written recap of the decisions and next steps so the same misunderstandings don’t recur.

Paraphrase before proposing solutions in every vital conversation this week.

COMMERCIAL CONSTRUCTION

Can loyalty and process make multifamily building reliably scalable?

Summit Contracting Group frames its identity around trust and customer-first discipline. Its mission links quality building to relationship-building: exceed expectations, recruit and retain passionate professionals, and contribute to the communities where it works. That’s a cultural claim, but it also sets a practical standard clients judge you by the next project, not the last one.

The company argues scale is earned by removing friction: loyalty to clients, strong subcontractor partnerships, and a willingness to travel so owners don’t have to “start over” in each region. Industry-leading project management and quality control programs turn that promise into execution, scheduling, budget tracking, and safeguards such as moisture-intrusion and mold prevention, all while maintaining quality and safety standards.

Experience, in their telling, isn’t just years; it’s repetition across context: multifamily work in 200+ cities, headquartered in Jacksonville with an Atlanta office, concentrated in the South yet active in nearly three dozen states. The insight is simple: when you build the same product in many places, character becomes your real differentiator, because process can be copied faster than trust.

Summit scales multifamily by pairing loyal relationships with disciplined systems that travel well.

INFRASTRUCTURE INDUSTRY

What does a fixed price promise cost when the scope keeps moving?

One big U.S. terminal built just learned an old lesson: cost estimates are only as stable as the airline’s wish list. The latest budget rose to $1.7 billion, about $300 million above early projections, after late design additions like a larger premium lounge and another gate. The city approved a $1.3 billion construction contract that puts overruns on the builder.

That kind of risk transfer sounds decisive, but it changes behavior. Contractors will protect themselves by tightening exclusions, adding more contingency to subcontract bids, and implementing stricter change control, even when leaders say the design is final. Owners get a headline number, yet the schedule can still slip if scope decisions arrive after procurement windows.

The more brilliant play is to price certainty separately from ambition. Lock in functional requirements early, tie enhancements to funded options, and publish a clear decision calendar that aligns with long-lead equipment orders. When airports keep operating during construction, the real cost driver is not concrete; it is late rework in secure, congested spaces.

Freeze scope early or pay for certainty in the bid.

RESIDENTIAL RESEARCH

How do incentives today become appraisal problems tomorrow?

Some recent buyers are learning that the most significant risk is not the mortgage rate, but the next comparable sale. A review of property value estimates found that 6.9% of U.S. homes built since 2023 are now valued at least 5% below what buyers originally paid, a pattern linked to builders cutting prices to move inventory.

The tactic works at the sales office, yet it can boomerang at appraisal and resale. When incentives reset recorded prices, earlier buyers may see lower valuations, complicating refinances and quick relocations. Data also show that new build borrowers recently paid roughly a whole percentage point less in mortgage rates than existing home buyers, while putting less money down, which increases the risk of going underwater if values soften.

Builders can protect velocity without trashing comps by separating concessions from the headline price. Favor rate buydowns, closing cost credits, or upgrade allowances that preserve recorded sale values. Release lots in smaller phases, monitor appraisals weekly, and keep a tight approval list for substitutions so cheaper spec decisions do not ripple across the community.

Manage incentives carefully; recorded discounts echo in appraisals.

TOOLBOX TALK

Confined space entry controls and rescue planning

Good morning, crew. Today, we may work in vaults, maintenance holes, tanks, and pits. Before anyone goes in, a competent person identifies the space, posts it, and confirms the entry method. We test the air, control energy sources, and assign an attendant outside. If the monitor alarms or conditions change, everyone exits immediately. No one makes a rescue attempt unless trained, equipped, and part of the plan.

These spaces can turn deadly fast from low oxygen, toxic gas, flammable vapors, heat, or engulfment. Air can look normal and still be unsafe, so we use a calibrated multi-gas monitor and keep it on the entrant. Ventilation helps, but it does not eliminate hazards, so we also isolate lines, lock out moving parts, and control water or product flow. The entry permit and communication between the lead and the crew are what keep this controlled.

  1. Identify every space before work starts and post warning signs at openings

  2. Decide if permit conditions apply before anyone enters

  3. Use an entry permit listing hazards, roles, and acceptable conditions

  4. Test the atmosphere from outside first, then keep monitoring during entry

  5. Check oxygen level, flammable level, and toxic gases for the task

  6. Ventilate with fresh air and keep the blower intake in clean air

  7. Isolate hazards by locking out energy, capping lines, and blocking moving parts

  8. Assign an attendant who stays outside, tracks entrants, and controls access

  9. Keep retrieval and communication gear ready before anyone goes in

  10. Never improvise a rescue; follow the plan and keep others out

If we treat every entry as planned work, we avoid the rush and the guesswork. Confirm the hazard evaluation, who is watching the hole, how we will get someone out, and who we are calling. Most fatalities include would-be rescuers, so the rule is simple: do not improvise. Stop, ventilate, monitor, and follow the permit and the rescue plan every time.

  1. What three atmospheric readings must be checked before entry

  2. Who stays outside, and what are the two duties they must perform

  3. If the monitor alarms, what is the immediate action

No entry until hazards are controlled, air is monitored, and rescue is ready.

Stop everything. The B1M has launched The World’s Best Construction Podcast. Listen now across Apple, Spotify, Amazon, or wherever you get your podcasts.

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